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Returns

Product Purchases & Returns:
 
  • Product(s) purchased from the One Drop™ E-commerce Platform may only be returned if unopened and if returned with the originally stamped invoice, supplied with every order.
  • In the case of a product defect or an incorrectly supplied order, One Drop™ will provide, at no cost to the customer (Agent), the collection of the defect or incorrectly delivered order as well as the shipping cost of the corrected order.
  • All defect product returns must be accompanied with a letter stating the reason for the return as well as the originally stamped invoice, supplied with every order.